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Participant
January 21, 2025
Question

No puedo descargar ningún programa

  • January 21, 2025
  • 2 replies
  • 200 views

Hola!

No puedo descargar ningún programa desde mi cuenta. Ni siquiera sirver los botones, al presionarlos no ejecutan ninguna acción.

Ayuda por favor.

¿¿Dónde se pueden encontrar técnicos de Adobe??

 

Hello!

I can't download any program from my account. Even the buttons don't work, when you press them they don't perform any action.

Help please.

2 replies

kglad
Community Expert
Community Expert
January 21, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
kglad
Community Expert
Community Expert
January 21, 2025

have you installed the cc desktop app?

Participant
January 21, 2025

I can't install it! The download buttons don't work and I also get this popup that didn't appear before

kglad
Community Expert
Community Expert
January 21, 2025

don't use the opera browser and use the direct alternative links:

 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html