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Participating Frequently
January 17, 2024
Question

No puedo entrar a Premiere

  • January 17, 2024
  • 2 replies
  • 375 views

Tengo la ultima version de Premiere Pro instalada, con el Windows 10.
Esta es la primera vez que uso Premiere Pro, y cada vez que quiero entrar me aparece esta notificacion que no me permite entrar.

 

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2 replies

Shivangi_Gupta
Community Manager
Community Manager
January 18, 2024

Hi @Omar34859390ytng,

Did you follow the steps listed by @kglad  above? Did it help?

Regards,

Shivangi 

Participating Frequently
January 18, 2024

Not exactly, I could only uninstall Premiere Pro and restart the computer, because I don't even have an OS, and both Windows and the CC desktop app are already in their latest version. So nothing changed.

kglad
Community Expert
Community Expert
January 17, 2024


uninstall premiere pro, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

update your os

 

update your cc desktop app

 

restart your computer 

 

reinstall premiere 

Participating Frequently
January 18, 2024

Hi, well, I don't have OS, I use Windows (and it is already updated).

Also my CC desktop app it is already in the latest version.

And after uninstalling Premiere Pro and restart my PC it still does't work.
I appreciate your reply!

kglad
Community Expert
Community Expert
January 18, 2024

did you remove premiere's preferences when uninstalling?