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Omar34859390ytng
Participating Frequently
January 17, 2024
Question

No puedo entrar a Premiere

  • January 17, 2024
  • 2 replies
  • 375 views

Tengo la ultima version de Premiere Pro instalada, con el Windows 10.
Esta es la primera vez que uso Premiere Pro, y cada vez que quiero entrar me aparece esta notificacion que no me permite entrar.

 

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2 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
January 18, 2024

Hi @Omar34859390ytng,

Did you follow the steps listed by @kglad  above? Did it help?

Regards,

Shivangi 

O
Omar34859390ytngAuthor
Participating Frequently
January 18, 2024

Not exactly, I could only uninstall Premiere Pro and restart the computer, because I don't even have an OS, and both Windows and the CC desktop app are already in their latest version. So nothing changed.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 17, 2024


uninstall premiere pro, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

 

update your os

 

update your cc desktop app

 

restart your computer 

 

reinstall premiere 

    O
    Omar34859390ytngAuthor
    Participating Frequently
    January 18, 2024

    Hi, well, I don't have OS, I use Windows (and it is already updated).

    Also my CC desktop app it is already in the latest version.

    And after uninstalling Premiere Pro and restart my PC it still does't work.
    I appreciate your reply!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 18, 2024

    did you remove premiere's preferences when uninstalling?

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