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November 6, 2019
Answered

No puedo instalar creative cloud

  • November 6, 2019
  • 2 replies
  • 804 views

Estoy intentando varias veces instalar el creative cloud pero se queda al 5% o 100% y no se completa.

ya estoy buscando varias soluciones pero ya no se que hacer, espero por favor alguien me ayude :c

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Correct answer Kanikas

HI there, 

Are you on Mac or Windows? What version is it? 

Since you are facing the issues, please use the cleaner tool and remove all the Creative Cloud apps: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html. Once done please use this link to download the Creative Cloud desktop app: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#Problemsinstall...

All apps:  https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

From the app, please download the Creative Cloud applications. 

 

Let us know if this works for you. 

 

Thanks 

Kanika 

2 replies

Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
November 6, 2019

HI there, 

Are you on Mac or Windows? What version is it? 

Since you are facing the issues, please use the cleaner tool and remove all the Creative Cloud apps: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html. Once done please use this link to download the Creative Cloud desktop app: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#Problemsinstall...

All apps:  https://helpx.adobe.com/download-install/kb/creative-cloud-apps-download.html

From the app, please download the Creative Cloud applications. 

 

Let us know if this works for you. 

 

Thanks 

Kanika 

November 6, 2019

Moving to the Get Started forum from Community Help