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Participating Frequently
January 27, 2023
Question

No puedo instalar Ninguna aplicación de Adobe

  • January 27, 2023
  • 4 replies
  • 2645 views

Hoy adquiri la licencia de adobe, deacargue los archivos de a web, photoshop, after effects y creative cloud y NO ME DEJA INSTALAR NINGUNO, lo ejecuto como administrador y simplemente no hace nada, no me da ningun mensaje de error, simplemente no se ejecuta, inente descargarlos desde otra pc y si me dejo entonces el problema esta en mi PC pincipal, ya inente usar el CleanerTool de Adobe, cambiar configuracion de Antivirus y Firewall, tambien cambie de usuario a un usuario administrador y no funciona nada, alguien que pueda ayudarme?

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4 replies

Participant
September 17, 2023

Me pasó exactamente lo mismo, lo único que me sirvió fue lo de los links alternativos que te pasaron en una de las respuestas. Te lo dejo acá: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Si estás en otra región que no sea usa no importa, quedate en la página y descargalos igual.

Nancy OShea
Community Expert
Community Expert
January 30, 2023

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Community Expert
January 27, 2023

Are you trying to install from the Creative Cloud Desktop App?

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Does your computer meet the minimum requirements?

https://helpx.adobe.com/creative-cloud/system-requirements.html

Participating Frequently
January 27, 2023

Si, todo lo instaldo dede para Escritorio y tengo un i5 6700k con una GTX 01080 de 8vram y 16 gb de ram

Peru Bob
Community Expert
Community Expert
January 27, 2023

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

kglad
Community Expert
Community Expert
January 27, 2023

what's your os version?

Participating Frequently
January 27, 2023

version 22H2 (Compilacion 19045.2486)

kglad
Community Expert
Community Expert
January 27, 2023

 do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.