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I
isabelc85880195
Participant
December 5, 2019
Question

NO PUEDO INTALAR LAS APLICACIONES

  • December 5, 2019
  • 1 reply
  • 2206 views

PAGUE NUEVAMENTE EL AÑO COMPLETO DE ESTUDIANTE Y NO PUEDO INSTALAR NINGUNA APLICACION. COMIENZO LA INSTALACION Y QUEDA ANCLADA EN UN PORCENTAJE Y NO SE MUEVE MAS. NO SE QUE HACER. TENGO TODO PAGO Y NO PUEDO USARLO.

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 6, 2019

Isabelc85880195, what operating system is installed on the computer that you are trying to install on?  Do you receive any specific errors?  What Adobe application are you attempting to install?

I
isabelc85880195Author
Participant
December 8, 2019

HOLA, TENGO WINDOWS 10 X64. INTENTE BAJAR TODOS , CREATIVE CLOUD, PHOTOSHOP, LIGHTROOM ENTRE OTROS Y SE DETIENE LA INSTALACION EN UN PORCENTAJE 5.7% ALGUNOS Y OTRO EN 17% . NO DA ERROR DE NINGUNA CLASE. SOLO SE DETIENE.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 9, 2019

Thanks, Isabelc85880195, in that case, please check the log files for the error that is preventing the installation from completing. Information on how to locate and interpret the log files can be found at  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.  If you have any questions regarding the errors that you discover, then please update this public forum discussion.

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