Skip to main content
Participant
October 20, 2019
Question

no puedo ocupar photoshop

  • October 20, 2019
  • 1 reply
  • 96 views

que tal!!!

 

compré el paquete más económico el de 9.99 dolares, no pague la mensualidad por uno o dos meses, el dia de hoy renove la suscripción ya me descontaron de mi tarjeta pero al abrir el photoshop me dice que debo de renovar, lightroom ya lo puedo ocupar sin problemas pero photoshop no.

 

que puedo hacer para ya utilizarlo, repito!!! ya pague la mensualidad 

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    Community Expert
    October 20, 2019

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

    OR

    This is a public forum, not the link to Adobe support
    -other users here can't help with that specific problem
    -please click the link below to contact Adobe staff to help
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html