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sommer254697004tq4
Participant
August 1, 2022
Question

No refund for canceling within 7 days?

  • August 1, 2022
  • 1 reply
  • 143 views

They wouldn't let me cancel the free subscription without paying the $84 so I went ahead and paid thinking I would get a refund but I haven't gotten anything or used any of the services. I have no access to the services to even use them despite paying for them. How do I contact Adobe to get a refund??

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1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
August 1, 2022

Hi @sommer254697004tq4,

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

So if you had cancelled within 14 days of your subscription you were not meant to pay the cancellation charges at all. Please contact support and reference this document to ask why you were charged in the first place and why is the refund help up.

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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