No support at all !!

Forum|Forum|6 years ago
June 8, 2020
1 reply
863 views

No possible to contact anyone here !! No Support via chat or email ! I was waiting for hours and they answered me only when I was not connected ! It seems me that they were waiting for that !

It's disgusting !!

New user

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T

Test Screen Name

Legend

No email. Use chat and be prepared to wait hours, indeed. Be sure to type AGENT to get past the automatic system and do answer automatic questions.

M

Max La MenaceAuthor

Participating Frequently

Thanks, but I don't want automatic answers.

We pay a lot of money but get no support !

John T Smith

Community Expert

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

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