Skip to main content
M
mark_5632
Participating Frequently
June 25, 2025
Answered

No updates of any apps in my Creative Cloud - ever.

  • June 25, 2025
  • 3 replies
  • 3197 views

For some odd reason I never get any updates of any of the apps on my system. I've tried the suggested options in this community including removing the .db file from the library/OOBE folder and uninstalling and re-installing Creative Cloud alltogether but to no avail. 

Even though I am several versions behind for Photoshop the updates page within CC keeps showing 'You're up to date!'.  Only thing that seems to work is uninstalling and re-installing each app, something I really don't want to do every single time I find out online there's a newer version out.. 

 

Any suggestions are greatly appreciated.

    Correct answer sprinklr-integration-user

    do you have a teams, education or enterprise subscription?


    I see! Thanks for cooperating patiently. I would recommend you to speak with our support team here: https://adobe.ly/40JaeKn

    They have an option to access your screen(with your permission only) if needed and help you with the issue.

    Let us know if you have any questions.

    ^Shivangi

    3 replies

    M
    mark_5632Author
    Participating Frequently
    July 30, 2025

    Well, I really am very sorry to have to return to this thread but it seems that the problem persists. Photoshop 26.9 is available but my CC is again not having it. 'No updates available' and it keeps saying 26.8.1 is the latetst. Did the whole sign out - sign in and restart etc. again to no avail. Logged in to the online version (https://www.adobe.com/apps/updates) and even that is showing 'no updates available'. 

    Oddly enough I DO get upodates for the CC app itself. 

     

    Any other ideas? 

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    July 30, 2025

    HI there, 

     

    Could you please click on the link shared in here to update Photoshop:https://adobe.ly/45cPEUf?

     

    Let us know the outcome. 

     

     

    Thanks
    ^KS

      M
      mark_5632Author
      Participating Frequently
      July 30, 2025

      Hi Kanikas,

       

      Thanks for the quick reply. Clicking the 'Update photoshop' on that page simply opens the Photoshop app (26.8.1) on my Mac -  even though the page warns me that it will be opening CC. Nothing else happens.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      June 27, 2025

      Do you really want Automatic App Updates? 

      Most people find them intrusive. 

       

      Open Creative Cloud Desktop App. 

      Go to Preferences and set Auto-update switch to ON (my screenshot example is OFF, as I manually update apps when I'm ready for them.)

       

      Before upgrading, it's recommended that you check the system requirements and refer to the What's New notes.

       

      Nancy O'Shea— Product User & Community Expert
      M
      mark_5632Author
      Participating Frequently
      June 27, 2025

      Funny thing: I don't even have that option..  VErsion 6.70.278 (freshly installed so newest I hope) and CC is set to load with OS-X on startup. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 27, 2025

      this thread is confounded by two posters with possibly different situations/solutions.

       

      @mark_5632 

       

      is your subscription via an organization or is the problematic computer/network a company controlled computer/network ?

      B
      Community Expert
      Ben MCommunity Expert
      Community Expert
      June 25, 2025

      What are the specs of your computer? What OS? You can also check to this KB article for other options: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html , but it sounds as though you have tried most, if not all, options. Have you tried re-installing the creative cloud app itself (not the individual components)? Temporarily disabling your firewall?

      M
      mark_5632Author
      Participating Frequently
      June 25, 2025

      Ah yes, that would have been usefull information: Mac OS X Sequoia 15.5. on a M2 Mac Mini. Yeah, I tried all the options in that link including a complete re-install of the CC app itself but no effect. Also deactivated Little Snitch en tried to check for updates but CC still thinks I'm up to date whilst I definitely am not as I left PS at the older version to be able to test the update troubles.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 25, 2025

      are your cc desktop preferences set to update?

       

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from cc desktop">
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices