Non riesco a usare le app su abbonamento

Question

Domenica scorsa ho eseguito l'abbonamento a creative cloud e ho installato alcune app tra cui illustrator, photoshop e indesign. Purtroppo lunedì ho cancellato qualcosa che non dovevo fare e tutto il sistema operativo è saltato. Mercoledì ho fatto la formattazione e l'aggiornamento ma le app sono inutilizzabili perchè non compatibili. Cosa posso fare? Il dispositivo risulta aggiornato ed è windows 10.

AxelMatt · Answer

I would recommend a clean reinstallation.

backup all personal data, like templates, presets etc.
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
restore your pwersonal data.

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