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jacquelinet94700483
Participant
December 6, 2018
Answered

None of Adobe CC is working

  • December 6, 2018
  • 3 replies
  • 398 views

I recently downloaded Adobe CC desktop app and lightroom. I am using an HP with windows 10 installed. Adobe CC desktop app keeps saying there is an error and to repair it. If the problem consists, uninstall and reinstall the app. It gives no error code to look up so I've uninstalled and reinstalled twice now. The first time I opened lightroom, all the icons related to importing pictures are greyed out so I can't import anything. Both of the apps take exceptionally long to open. I've never had adobe products on this computer besides the pdf reader so I do not know what the problem is

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Correct answer nice_mentors0D44

Since you are on a pc, ensure you have done all Win10 updates.  Also recommend to ensure you are not using a Anti-Virus outside of what Win10 already provides.  Don't recommend Norton nor MalwareBytes. 

3 replies

nice_mentors0D44
nice_mentors0D44Correct answer
Inspiring
December 7, 2018

Since you are on a pc, ensure you have done all Win10 updates.  Also recommend to ensure you are not using a Anti-Virus outside of what Win10 already provides.  Don't recommend Norton nor MalwareBytes. 

Abambo
Community Expert
Community Expert
December 7, 2018

Discussion successfully moved from Adobe Creative Cloud to Creative Cloud Download & Install

ABAMBO | Hard- and Software Engineer | Photographer
Daniel E Lane
Inspiring
December 7, 2018

Did you download that CC installer directly from Adobe?