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Inspiring
November 27, 2022
Answered

None of my Adobe CC desktop apps are installing

I've left it like this overnight to no progress. 
What I've done already: 
- completely clean the Adobe products off my computer 

- ReinstallXed and redownloaded the Creative Cloud app (at least twice) 

- "Repaired" the Creative Cloud through the uninstaller


 

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Ye Yint27318259ryj5Correct answer
Inspiring
November 28, 2022

Hi all, all sorted. Called the Adobe help line: turns out the old versions of Adobe programs were interrupting/disrupting the installation process. The customer supporter manually had to delete old files and folders to fix it. Thanks again

15 replies

Raja Bhai
Participant
November 28, 2022

Hi all, everything seems to be sorted out now. After contacting the Adobe customer service line, I found out that the older versions of Adobe programs were interfering/disrupting the installation process of the new version. As a result, it had to be manually deleted from the computer by the customer support representative in order to fix the issue. Please accept my sincere thanks once more.

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Ballgowns
Ye Yint27318259ryj5AuthorCorrect answer
Inspiring
November 28, 2022

Hi all, all sorted. Called the Adobe help line: turns out the old versions of Adobe programs were interrupting/disrupting the installation process. The customer supporter manually had to delete old files and folders to fix it. Thanks again

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kglad
Community Expert
Community Expert
November 28, 2022

glad it's fixed though it's baffling why there would be any older files on a monterey os.

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Peru Bob
Community Expert
Community Expert
November 28, 2022

If Windows, make sure all updates are installed.

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Inspiring
November 28, 2022

Hey there, it's a Mac and I haven't been able to install or update anything 

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kglad
Community Expert
Community Expert
November 28, 2022

use the direct link in my last message.

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kglad
Community Expert
Community Expert
November 27, 2022

what's your os version?

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Inspiring
November 28, 2022

Hey there, OS Monterey v 12.6.1.

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kglad
Community Expert
Community Expert
November 28, 2022

ok

 

use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

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