Not able to connect to Creative cloud + PS app didn't transfered from my old Mac Book

Question

Hi Guys,

I bought a new Mac Book and i transfered all my old Mac Book Datas to the new one with any problem except for two issues:

- Photoshop app has not been transfered

- Impossible to connect to my creative cloud session on the new Mac.

i've tried:

- to connect even if i was deconnected from my session on the old Mac

- change the password

My login is good, my password is good too.

When i try to connect, creative cloud says:

You have been disconnected, please reconnect for using Adobe apps.

Can you help please?

Jérémy27050990mtfv · Accepted Answer

Problem fixed!I succeed in connecting in Creative Cloud by launching Lightroom (As it was transfered from my old Mac).At the Lr opening, the app asked me to connect to CC...and it works.Now i have to download Ps app again and my new Mac will be all set.

kglad · Answer

for others, using migration tools is usually a bad idea as it applies to adobe apps.

for @Jérémy27050990mtfv, in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

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