Skip to main content
J
Jérémy27050990mtfv
Participant
November 9, 2022
해결됨

Not able to connect to Creative cloud + PS app didn't transfered from my old Mac Book

  • November 9, 2022
  • 2 답변들
  • 115 조회

Hi Guys,

 

I bought a new Mac Book and i transfered all my old Mac Book Datas to the new one with any problem except for two issues:

- Photoshop app has not been transfered

- Impossible to connect to my creative cloud session on the new Mac.

i've tried:

- to connect even if i was deconnected from my session on the old Mac

- change the password 

My login is good, my password is good too.

When i try to connect, creative cloud says:

You have been disconnected, please reconnect for using Adobe apps.

 

Can you help please?

    이 주제는 답변이 닫혔습니다.
    최고의 답변: Jérémy27050990mtfv

    Problem fixed!

    I succeed in connecting in Creative Cloud by launching Lightroom (As it was transfered from my old Mac).

    At the Lr opening, the app asked me to connect to CC...and it works.

    Now i have to download Ps app again and my new Mac will be all set.

    2 답변

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 9, 2022

    for others, using migration tools is usually a bad idea as it applies to adobe apps.

     

     

    for @Jérémy27050990mtfv, in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    <moved from using the community>

      J
      Jérémy27050990mtfv작성자답변
      Participant
      November 9, 2022

      Problem fixed!

      I succeed in connecting in Creative Cloud by launching Lightroom (As it was transfered from my old Mac).

      At the Lr opening, the app asked me to connect to CC...and it works.

      Now i have to download Ps app again and my new Mac will be all set.

      약관 및 조건Accessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices