Not able to download Illustrator

Forum|Forum|5 years ago
May 27, 2020
2 replies
721 views

I have bought Adobe Illustrator and I have been charged. but I couldn't access the Illustrator and it says I have to buy the app in the Creative Cloud.

{Renamed by MOD}

Activation billing and install

This topic has been closed for replies.

Ashutosh_Mishra

Inspiring

Hi Mohammad,

Sorry to hear about your experience. Please make sure you are signed in using the correct email. If you are, please try signing out and signing back in. You may also check the subscription details on https://accounts.adobe.com

I am also moving this discussion to "Get Started" community for expert help.

Regards,

Ashutosh

michelew83603738

Community Expert

Did you buy Illustrator thru Adobe? If so, you need to sign into your Adobe ID and download AI. If you can't, then contact customer service and they should be able to help you. I find their twitter account is oftern the way to go @AdobeCare

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