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wedada46384937
Participant
July 14, 2019
Question

Not able to download [was: please help]

  • July 14, 2019
  • 3 replies
  • 333 views

Hi

I subscribed today for a month and the payment was done, but not able to download the applications.

Your support please.

This topic has been closed for replies.

3 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
July 15, 2019

Hi

What error message did you get? Can you show a screen shot? Please explain what the specific steps you used when you tried to download.

Jane

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 14, 2019

Adobe makes many different products and services.  What exactly did you order?

If you ordered Creative Cloud software, please check that your computer meets the minimum system requirements for CC Desktop App + other software titles.

Adobe Creative Cloud system requirements

Also ensure that your computer user profile has full administrative privileges to install software.  If this is a Teams or Enterprise account, contact your IT department to help you.

Nancy O'Shea— Product User & Community Expert
P
pierreh80104776
Known Participant
July 14, 2019

Do you have the creative cloud apps?

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