Not able to install Adobe Illustrator

Forum|Forum|9 years ago
April 27, 2017
3 replies
476 views

I just purchased the single app option of illustrator and when I click on the adobe creative cloud it says install. It installs but then returns to have an install option, it never opens.. What do I do?

Creative Cloud

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Correct answer Atul_Saini

Hi colbyl76721515,

As you have mentioned that you are trying to install Adobe Illustrator and unfortunately, it appears to install again instead of showing an open button. I am hoping you have tried Rcraighead's already. If you need further assistance with this, please check for the error in the log file and try to troubleshoot it accordingly. Information on log files is available here: -Troubleshoot errors using Creative Cloud log files.

Please feel free to update this discussion with the results.

Thanks.

Atul_SainiCorrect answer

Legend

Hi colbyl76721515,

As you have mentioned that you are trying to install Adobe Illustrator and unfortunately, it appears to install again instead of showing an open button. I am hoping you have tried Rcraighead's already. If you need further assistance with this, please check for the error in the log file and try to troubleshoot it accordingly. Information on log files is available here: -Troubleshoot errors using Creative Cloud log files.

Please feel free to update this discussion with the results.

Thanks.