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XX31383069dpvq
Participant
July 30, 2023
Question

Not able to install any apps

  • July 30, 2023
  • 2 replies
  • 169 views

Geting the error 113

 

Error log

Exit Code: 113
-------------------------------------- Summary --------------------------------------
 - 3 fatal error(s), 0 error(s), 4 warnings(s) 

FATAL: Fatal Error '113' occurred while download
FATAL: Fatal Error '113' occurred while download
FATAL: Error occurred in download of package (Name: AdobePremierePro23AllTrial Version: 23.5.0.56). Error code: '113' 
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

 

      This topic has been closed for replies.

      2 replies

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      July 31, 2023

      Hello there,

      We're sorry for the trouble. As the experts mentioned above, Error 113 usually appears when there is a problem connecting to the Adobe servers.

      Did you follow the suggestions?

      Also, did you check this article for help? https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html#error113

      Looking forward to your response.

      Regards,

      Shivangi

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        July 30, 2023

        if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

         

        to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

         

        otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

         

        do you see both logos after clicking "link"?

         

        if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

         

        if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

         

        if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

         

        ================================================

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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