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XX31383069dpvq
Participant
July 30, 2023
Question

Not able to install any apps

Geting the error 113

 

Error log

Exit Code: 113
-------------------------------------- Summary --------------------------------------
 - 3 fatal error(s), 0 error(s), 4 warnings(s) 

FATAL: Fatal Error '113' occurred while download
FATAL: Fatal Error '113' occurred while download
FATAL: Error occurred in download of package (Name: AdobePremierePro23AllTrial Version: 23.5.0.56). Error code: '113' 
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

 

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      2 replies

      gupta shivangi
      gupta shivangi
      Legend
      July 31, 2023

      Hello there,

      We're sorry for the trouble. As the experts mentioned above, Error 113 usually appears when there is a problem connecting to the Adobe servers.

      Did you follow the suggestions?

      Also, did you check this article for help? https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html#error113

      Looking forward to your response.

      Regards,

      Shivangi

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        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        July 30, 2023

        if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

         

        to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

         

        otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

         

        do you see both logos after clicking "link"?

         

        if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

         

        if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

         

        if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

         

        ================================================

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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