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Participant
May 5, 2020
Question

Not able to install Illustrator: Not compatible message

  • May 5, 2020
  • 3 replies
  • 5708 views

I paid the subscription and updated my mac but still de page tells me is not compatible

 

 

{Renamed by MOD}

This topic has been closed for replies.

3 replies

Participant
October 4, 2022

hi, how if my laptop is not supported anymore by the latest OS?
my laptop is macbook late 2013, currently running MacOS Sierra

but when I tried to update to MacOS Monterey, I got the info that this version of OS cannot be installed on this computer.

I have paid the subscription now I cannot use the illustrator app on my laptop?

Is there any way I can use it using older version of illustrator still?

Peru Bob
Community Expert
Community Expert
October 4, 2022
Nancy OShea
Community Expert
Community Expert
May 5, 2020

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud+ all other apps you intend to use.  If necessary upgrade your operating system to High Sierra or Mojave.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Nancy O'Shea— Product User & Community Expert
Ashutosh_Mishra
Inspiring
May 5, 2020

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS?

Also, moving this post to Get Started community for expert help.

 

Regards,

Ashutosh