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sylvieb90665296
Participant
December 7, 2019
Question

not able to install updates...

  • December 7, 2019
  • 2 replies
  • 211 views

I uninstalled everyting Creative cloud, lightroom, photoshop. I cleaned, tried to install again, I finally manage to install creative cloud and lightroom. Since I have a Photography plan, I tried to install photoshop but stoped at 30% or so. I finally installed Photoshop with the link direct download, however when I go to Creative cloud I see avalaible updates for photoshop but again not able to install, it stop at 25-30% again. I'm using Window 10, browser google chrome what is the problem??? I'm I the only one with this proble??? help

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2 replies

Tacafy大尉
Tacafy大尉
Legend
December 8, 2019

Good morning, sylvieb90665296.
Oh really….
You can check the contents of the trouble by collecting the log at the time of installation from this page, so please try it.

Create and send log files for Creative Cloud

 

Tacafy大尉
Tacafy大尉
Legend
December 8, 2019

Good morning, sylvieb90665296.
If security software is included, it may be affected.
Also, if you temporarily create an administrator account and update from there, it may improve.

S
sylvieb90665296Author
Participant
December 8, 2019

Thanks Tacafy, tried that already, tried again today, no fire wall, no avast... still the same problem it stopped downloading at around 28-31%, I spend the whole week trying different things, very frustrating grrrr!!!

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