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Participating Frequently
October 27, 2018
Answered

Not able to use Photoshop CS6

  • October 27, 2018
  • 13 replies
  • 2699 views

i purchased photoshop 6 6 years ago or more ...and spoke with adobe for the upgrade and the hard copy...now in 2018 they are preventing me from using it?/? I bought it  bad news adobe so bad..

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    Correct answer Jeffrey_A_Wright

    I would have to get that from adobe as I bought it from them….

    i am at <Removed by Moderator>


    Elan, please click on the View the full discussion in your next e-mail update.  This will allow you to view the entire public forum discussion in your default web browser.

    You can find details on how to locate your registered serial numbers in post #1 and 10 of this discussion.  Information on where to download the installation files can be found in post #8 and 10.

    If you would like to work directly with our support team then please begin a chat session at Contact Customer Care .  If you have already contacted our support team then please update this public forum discussion with the case number.  You can find information on how to locate your support cases at View Adobe Support cases .

    13 replies

    Jeffrey_A_Wright
    Legend
    October 29, 2018

    Branching to a new discussion.

    Sun Photons Visions, sorry to hear you are facing difficulties installing Photoshop CS6.  What is the specific error that you are receiving?  Are you utilizing your registered serial number when installing Photoshop CS6?  For information on how to locate your serial number see Find your serial number .

    Participating Frequently
    October 29, 2018

    The same one everyone else is getting..

    I bought the har copy software from adobe on the telephone and they shipped it to me in around 2012 or so. I don’t have the box any more..,,’

    It worked until a few weeks ago

    Not good..Not good at all.

    Elan

    Peru Bob
    Community Expert
    Community Expert
    October 29, 2018

    https://forums.adobe.com/people/sun+photons+visions  wrote

    It worked until a few weeks ago

    Can you be more specific about what is not working?

    Are you having trouble installing?

    Does it open?

    Is there an error message?

    What operating system?