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Participant
February 18, 2017
Answered

Not accepting my password

  • February 18, 2017
  • 1 reply
  • 666 views

As you can see here its asking for my password and every time i enter my password weather it be my log in for my computer or my Adobe ID password it still won't accept it, please help!!!

Im trying to download premiere pro

    This topic has been closed for replies.
    Correct answer John Waller

    That is your operating system asking for an administrator password.

    If you are not an administrator on your system then whatever you're trying to achieve will not work.

    You must enter an admin username and password in the box. It has nothing to do with your Adobe ID.

    1 reply

    John Waller
    Community Expert
    John WallerCommunity ExpertCorrect answer
    Community Expert
    February 18, 2017

    That is your operating system asking for an administrator password.

    If you are not an administrator on your system then whatever you're trying to achieve will not work.

    You must enter an admin username and password in the box. It has nothing to do with your Adobe ID.