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9
92778516
Participant
April 26, 2018
Answered

Not accepting my Photoshop Elements 7 serial

  • April 26, 2018
  • 2 replies
  • 631 views

Hi

Adobe please help.

I have the cd and cover for photoshop elements 7 with the serial number sticker on it. I downloaded from the adobe website and installed photoshop elemets 7 on my new laptop but it sais my serial is invalid and I had to continue as trial. I double checked and the number is right. Someone in Adobe needs to please fix this problem. There is no reason that it should be invalid as it was only used by me and only on one computer at a time for all this time since I have it. Now that I have a new laptop I need to have it working on it so I can delete it from my old computer.

Thanks

Dee

    This topic has been closed for replies.
    Correct answer kglad

    if you're using the cd disk  to install (not a downloaded file), you're using the wrong number or mis-typing the serial number (6 groups of 4 numbers).

    if you're using a downloaded installation file, you may be entering the correct number without error but have a file/serial number mis-match.

    [moved from Creative Cloud Download & Install to Downloading, Installing, Setting Up]

    2 replies

    9
    92778516Author
    Participant
    April 29, 2018

    Hi

    I'm not entering the serial wrong. Someone sent me a message and said they are adobe help and to connect via chat in skype asking me for my adobe login details and password. Just wondering if it's a scam as it seems weird to me.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 29, 2018

    That is a scam from someone trying to steal your information... Adobe does NOT use skype

    Please post that person's forum ID here so I may make a report to the forum Administrator

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 26, 2018

    if you're using the cd disk  to install (not a downloaded file), you're using the wrong number or mis-typing the serial number (6 groups of 4 numbers).

    if you're using a downloaded installation file, you may be entering the correct number without error but have a file/serial number mis-match.

    [moved from Creative Cloud Download & Install to Downloading, Installing, Setting Up]

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