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M
mltreadway
Participant
November 13, 2012
Question

Not adobe genuine software?

  • November 13, 2012
  • 1 reply
  • 1255 views

I receive an error when trying to download adobe muse from the creative cloud from the adobe website. It says "Adobe genuine software validation failure. The product you are trying to install is not an adobe genuine software and appears to be counterfeit" How can it be counterfeit when I am downloading from the adobe website from my creative cloud account?

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1 reply

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
November 13, 2012

Known issue. There's a patch available for the AAM (Adobe Application Manager).

Follow the steps here to resolve this: http://helpx.adobe.com/x-productkb/global/digital-certificate-revoked- aam.html.

M
mltreadwayAuthor
Participant
November 13, 2012

This is the error I received after installing the application manager and running install

Exit Code: 7

Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ...

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