Skip to main content
Participant
December 21, 2016
Question

Not allowing password entry

  • December 21, 2016
  • 1 reply
  • 201 views

I just downloaded Adobe CC for Android, and I tried to sign in earlier today, but accidentally used the wrong email. I could enter a password then, but I stopped being able to enter it after I tried to get the password sent to that email (I discovered I used a different email than I thought by checking my logged-out desktop version)... since then, even using a different email, it just will not register my attempts to type in my password.

I cleared the app cache on my phone, nothing. I uninstalled and reinstalled CC, nothing. It registers typing in the correct address (and gives me the checkmark next to it), but as soon as I try to type in my password, nothing happens, the password bar just sits blank no matter what I try to type.

It's an older Android tablet, but like I said, it shouldn't matter, I could enter the password earlier.

Does this mean I'll have to wait 72 hours for it to realize that wasn't an actual account? I hope not, I've just added that tablet to my work station, and I need it available as soon as possible.

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
December 22, 2016

is this a adobe digital editions question?

Participant
December 27, 2016

no it's an adobe android creative cloud question, for the creative cloud app itself