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matthews44000504
Participant
January 2, 2019
Question

Not being charged as a student account

  • January 2, 2019
  • 2 replies
  • 264 views

Hi all,

I have had a student creative cloud account for the past 3 years and when I got the renewal notice this year, the price was that of a normal account. I can find no way to change that, and when I went to the plan options to purchase a new student account it will not let me because it says I already have one. Adobe support was useless (well, they may have had a solution but I wasn't about to wait two hours on hold for them). Does anyone have a solution?

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2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 2, 2019

You should have recieved a message asking you to show your student credentials. that should have happened around the renewal date.

In the case you do not find that information, you absolutly need to Contact Customer Care as account problems cannot be solved on the fora.

ABAMBO | Hard- and Software Engineer | Photographer
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 2, 2019

When you buy an Education subscription, the terms you "click to agree" should be clear about the first/later years

-One Year Intro Price https://forums.adobe.com/thread/2563865 explains

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