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A
Anonymous
May 4, 2022
質問

NOT COMPATIBLE

  • May 4, 2022
  • 返信数 1.
  • 1422 ビュー

Hi, a few months ago I was using my computer and I watched that Photoshop had and update so I click there and the app send me the "NOT COMPATIBLE" message. Then every Adobe app started ask for update to be use. It says: "UPDATE REQUIRED. you must update your systemto install Photoshop Express. Please check the following: -Windows 10 - build 10.0.14393". 
I don't understand what does it means. Can anyone help me, please?
I'm a student and I can't effort to pay for the new Microsoft update right now and I really need the apps for my homeworks.
It happens with almost all the apps. 

このトピックへの返信は締め切られました。

返信数 1

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
May 4, 2022

Your Windows 10 build 1607 version is very old and not supported by Adobe's applications. You need Windows 10 build 1909 or higher. The latest build is 21H2.

The update to new builds are for free. Please check your Windows updates.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    A
    Anonymous
    May 4, 2022

    Hi Axel, thanks for answering.

    I updated my Windows but I'm still having issues installing the Adobe Apps. Before Adobe asked for a specific OS Build, but now it's asking for a specific version. 
    My Windows version is 21H2 which as far as you told me is the latest. I'm attaching a capture of the Windows specifications found in the settings window.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    May 4, 2022

    Have you signed out and Signed in to Adobe Creative Cloud app to refresh the list?

     

     

     

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