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stephanb17125508
stephanb17125508
Participant
December 16, 2020
Answered

"Not Compatible" - Adobe is saying my system is outdated

  • December 16, 2020
  • 1 reply
  • 519 views

I cleaned my SSD and reinstalled Windows 10 and am downloading all my apps back on my computer. I've reinstalled Adobe CC, but half the apps say "Not Compatible" now. Clicking on that gives me this:

 

Update required:

You must updated your system to install [program]. Please check the following:

-Windows 10 version 1809 or later

 

(Of course, [program] is where the name of the program I clicked would be.)

I've already went into Windows update a few times and updated until it wouldn't let me update anymore, ran Windows update troubleshooter, even went into Command Prompt on Administrator and did a system scan, and I'm still met with the same issue of saying that I'm apparently not updated.

 

What should I do?

This topic has been closed for replies.
Correct answer John Waller

Firstly, confirm exactly which version and build number of Windows 10 you are running.

https://support.microsoft.com/en-us/windows/see-which-version-of-windows-10-you-have-12d35019-4da9-0cb1-ba47-f8b031b712ad

1 reply

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
December 16, 2020

Firstly, confirm exactly which version and build number of Windows 10 you are running.

https://support.microsoft.com/en-us/windows/see-which-version-of-windows-10-you-have-12d35019-4da9-0cb1-ba47-f8b031b712ad

stephanb17125508
stephanb17125508Author
Participant
December 16, 2020

Wow, it turns out I was actually in version 1703... Weird.

 

Since my computer can't seem to detect any new updates, I've now gone to the Microsoft page on the most recent update (October 2020), and things are working once again. Thanks for the info.

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