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Miranda5D95
Participant
July 17, 2021
Question

Not connected to the internet

  • July 17, 2021
  • 4 replies
  • 252 views

I use adobe software apps daily. For the last 4 days I get the following message:

 

Sorry, something went wrong. You're not connected to the internet...

 

The internet works fine for everything but adobe. 

This topic has been closed for replies.

4 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 17, 2021

CC should work for about 30 or 99 days depending on your subscription. 

 

Please check here and report back: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

( @Sean McCormack's suggestion may also help, feel free to try one or the other. I did not look into his suggestion).

ABAMBO | Hard- and Software Engineer | Photographer
    Sean McCormack
    Community Expert
    Sean McCormackCommunity Expert
    Community Expert
    July 17, 2021

    I've found this recent similiar questions with an answer marked correct:

    https://community.adobe.com/t5/download-install/unable-to-reach-adobe-servers/td-p/9569511

     

    Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.
      Sean McCormack
      Community Expert
      Sean McCormackCommunity Expert
      Community Expert
      July 17, 2021

      Does the main Creative Cloud app need to be updated? Also try logging out of you account and back in again. 

      Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.
        R
        Roberto Racana
        Participant
        July 17, 2021

        Lo stesso sta capitando a me da due giorni ... uso Ps e Lightroom su NB con Windows 7. Ho provato a cambiare la data e l'ora, ed altre cose , ma non riesco ad accedere ai programmi. Help please. 

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        July 17, 2021

        @Roberto Racana 

        Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
        - https://helpx.adobe.com/creative-cloud/system-requirements.html

        Pay particular attention to Photoshop's new GPU requirements. See links below.
        - https://helpx.adobe.com/photoshop/system-requirements.html
        - https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

        - https://helpx.adobe.com/lightroom-cc/system-requirements.html

         

        Nancy O'Shea— Product User & Community Expert
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