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steenb64674796
steenb64674796
Inspiring
February 21, 2023
Answered

Not connected to the internet?!! Yes, I am!

When I wanna install CS6 Matster Coll. I'm asked to verify my lisence no., but when doing so I'm met with a statement that the computer is not connected to the internet and all I get access to is a 7 day trial period - why? And how do I get around this silly situation? Does anybody know? Thanks in advance. 🙂

 

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steenb64674796
steenb64674796Correct answer
Inspiring
February 22, 2023

Thanks John and others who responded to my questions. I got hold of a living person via the chat at Adobe, and he has fixed it all for me, demonstrating a surpricingly superb assistance and service. And now all works fine! Thanks again, you all - your responses are very appriciated! 🙂

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9 replies

Martha30821503h92d
Participant
July 1, 2023

SAME HAPPENNING TO ME. DID YOU SOLVED THE PROBLEM?

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kglad
Community Expert
kgladCommunity Expert
Community Expert
July 1, 2023

yes, they did by contacting adobe support, but again, it's easier to activate offline.

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Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 22, 2023

Update your operating system and browser to support TLS 1.2 protocol.

 

 

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Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 22, 2023

    if the op does that they risk a bigger problem: os and cs6 compatibility.

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      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      July 1, 2023

      5 months later and TLS1.2 or higher are industry-wide requirements now. 

       

       

       

       

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      Nancy O'Shea— Product User & Community Expert
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 21, 2023

      there can be a number of issues causing the problem of connecting to adobe's secure servers.  one is listed in the previous response.

       

      the easiest solution is to activate offline using an updated computer or mobile device.

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        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        February 21, 2023

        TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
        -on Windows be sure to do the EASYFIX.MSI in step 2 of the above link
        -test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
        -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
        -https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

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          steenb64674796
          steenb64674796AuthorCorrect answer
          Inspiring
          February 22, 2023

          Thanks John and others who responded to my questions. I got hold of a living person via the chat at Adobe, and he has fixed it all for me, demonstrating a surpricingly superb assistance and service. And now all works fine! Thanks again, you all - your responses are very appriciated! 🙂

          Translate
          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          February 22, 2023

          good to hear!

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