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Participant
January 29, 2020
Question

Not enough memory space [hard drive]

  • January 29, 2020
  • 2 replies
  • 261 views

My Windows 7 that I just updated to windows 4 doesn't have enough room to down load the Lightroom I paid for. How can I fix this? Or how can I return Lightroom and get something else? 

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2 replies

Nancy OShea
Community Expert
Community Expert
January 29, 2020

If your computer doesn't meet the minimum requirements to run the latest operating system (Windows 10) + Creative Cloud + Lightroom + Camera Raw + Bridge + all other apps you intend to use, there's no hope for other software either. 

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

You need a bigger, faster computer.  Or you could possibly postpone that purchase by uninstalling all non-essential software and move data files to external drives.  

 

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Beware of fake Adobe reps offering to sell you software or gain remote access to your computer.  It's a scam!  Run away!

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
January 29, 2020

>Windows 7 that I just updated to windows 4

 

That does not make any sense... you don't go from 7 to 4

 

If you don't have space on your hard drive, move data files to an external drive or delete unneeded files

 

To Return https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html