Not happy Jan [Error occurred when trying to cancel my account]

Forum|Forum|7 years ago
September 17, 2018
3 replies
384 views

I just want to cancel my account and do you think I can? No. There was an error that occurred so I will keep getting charged.

NOT HAPPY JAN

This topic has been closed for replies.

Correct answer Akash Sharma

Hi brigitteh52558376,

Sorry that you're having issues with your account payment.

I am moving this discussion to more relevant community Adobe Creative Cloud so that experts can look into the problem.

In the meanwhile, if you'd like to get in touch with our customer support team via Call/ Chat, please free to reach out to them here: Contact Customer Care

Thanks,

Akash

I

Iamshort435

Participant

Hi,

Have you resolved this issue? I too am trying to cancel my subscription and am getting an error occurred message, specifically "108719E351988C4D0A490D4D1537288703547" that error code.

Akash SharmaCorrect answer

Legend

Hi brigitteh52558376,

Sorry that you're having issues with your account payment.

I am moving this discussion to more relevant community Adobe Creative Cloud so that experts can look into the problem.

In the meanwhile, if you'd like to get in touch with our customer support team via Call/ Chat, please free to reach out to them here: Contact Customer Care

Thanks,

Akash

JJMack

Community Expert

If the link does not help you cancel your subscription. You need to contact Adobe. This is an Adobe funded user forum site not Adobe Customer support. Chat or Phone Adobe. If you have had your subscription for some time there will be a cancellation fee

JJMack

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