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cindyf4407712
Participant
May 19, 2015
Answered

Not letting me access my acount, saying I am not an authorized user.

  • May 19, 2015
  • 2 replies
  • 588 views

I am trying to download software but it won't let me access the page I need to by saying I am not recognized as an authorized user.

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    2 replies

    Participant
    August 27, 2022

    I tried to set up a count it asked for my email and then my verification code and then it kicked me out and it's telling me I'm signed up but I don't have a password or anything to get in

     

    John T Smith
    Community Expert
    Community Expert
    August 27, 2022

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    May 19, 2015

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.