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achimr19819488
Participant
October 20, 2018
Answered

Not posible to change plan

  • October 20, 2018
  • 1 reply
  • 411 views

Unable to change plan or exit plan, probably because it is not possible to update the payment information to my credit card that has expired. It is not possible to change the card information and the plan can not be canceled. I do not want to contact the support. I would rather have the same ID as I have older software registered in the account. Will they disappear if I open a new account? How-to?

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Correct answer kglad

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 20, 2018

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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