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R
roaldmaro
Participant
July 7, 2019
Answered

Not possible to buy a new plan, allready included in canceled plan...?

  • July 7, 2019
  • 2 replies
  • 281 views

I'm trying to buy a new cc plan (photo: lightroom 1TB), but it tells me that I already have this item included in my CC all applications plan. This plan is canceled, and are no longer displayed in my account.

As I cannot buy a new plan, I cannot use lightroom, and cannot store any photos to the CC cloud.

Any know solution? Does it normaly take some days for all of adobes systems to get updated with the current user status?

This topic has been closed for replies.
Correct answer Nancy OShea

You can do one of the following:

  1. Create a new Adobe user ID (e-mail) and password to order a new Photography Plan.
  2. Wait 48 hours or more for the system to update.
  3. Contact Adobe Customer Care via online Chat. 
    Contact Customer Care

2 replies

R
roaldmaroAuthor
Participant
July 8, 2019

Did contact them trough the chat, and they fixed the issue in no time

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
July 7, 2019

You can do one of the following:

  1. Create a new Adobe user ID (e-mail) and password to order a new Photography Plan.
  2. Wait 48 hours or more for the system to update.
  3. Contact Adobe Customer Care via online Chat. 
    Contact Customer Care
Nancy O'Shea— Product User & Community Expert
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