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Agenturaxact
Agenturaxact
Known Participant
June 27, 2022
Question

not possible update/delelte AF or Apremiere / Media encoder stuck in 1%

  • June 27, 2022
  • 1 reply
  • 195 views

update this 3 appp is impossible every try stuck in 1% if try delete same, other app work well

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1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 27, 2022

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).


Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    O
    Ong5E2F
    Participant
    June 27, 2022

    Hi, I am facing a similar problem. My laptop model is HP Laptop 14s-cf2xxx. I tried to relauch the CC app and it doesn't work. Then I tried to uninstall it and it don't let me do so. May I know what can I do?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 27, 2022
    quote

    HP Laptop 14s-cf2xxx


    By @Ong5E2F

     

    Does it meet the minimum requirements?

    https://helpx.adobe.com/creative-cloud/system-requirements.html

     

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