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pjauregui_
Participant
November 1, 2017
Answered

Not receiving verification email from Adobe

  • November 1, 2017
  • 1 reply
  • 24058 views

So I've asked Adobe to resend me the verification email about twenty times now. It is not in my spam or bulk or junk email folders. I haven't received the email at all. I'd like a solution to this quickly because I can't use creative cloud or any of the apps without it.

    This topic has been closed for replies.
    Correct answer kglad

    there's no screenshot.

    check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

    1 reply

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    pjauregui_Author
    Participant
    November 1, 2017

    On my adobe account, it says my email is verified but on the creative cloud app it says my email isn't verified. I just want to log in and use the programs I'm paying for.

    Here's a screenshot:

    [link removed-kglad]

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 1, 2017

    there's no screenshot.

    check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

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    pjauregui_Author
    Participant
    November 1, 2017

    Actually, it seems like the screenshot has been deemed to be revealing too much of my personal information. So instead, I'll describe the issue. My account itself says my email has been verified but the creative cloud app refuses to log me in without email verification.

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