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Participant
February 14, 2016
Answered

Nothing happens when I double click to install creative cloud

  • February 14, 2016
  • 3 replies
  • 28932 views

when i click on the file to download the creative cloud installer nothing happens

This topic has been closed for replies.
Correct answer Govardhan.V

If you are using Windows, check whether the .exe file is being blocked , if present click on Unblock button.

Disable Anti-Virus and Firewall temporarily   [ Optional step ]

Right click on Creative Cloud setup.exe and select Properties.

Example :

No Such option ?? let us know .

You can also try one more thing .

Delete Adobe Application Manager folder under C: > Program Files(x86) > Common Files > Adobe.

If present , delete Adobe Creative Cloud folder from C: > Program Files(x86)  > Adobe.


Then Right click on Creative Cloud setup and then select " Run as Administrator "  option.

--------------------------------------------------------------------------------------

For Mac OS X 10.7 and above versions :

Trash Adobe Application Manager and if present Adobe Creative Cloud folder from Applications > Utilities.

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. it shud launch Adobe Creative Cloud app.

3 replies

Participant
July 30, 2017

it still does not work for me

Participant
July 31, 2016

very helpful, this helped me after i tried many other things. thank you

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
February 14, 2016

If you are using Windows, check whether the .exe file is being blocked , if present click on Unblock button.

Disable Anti-Virus and Firewall temporarily   [ Optional step ]

Right click on Creative Cloud setup.exe and select Properties.

Example :

No Such option ?? let us know .

You can also try one more thing .

Delete Adobe Application Manager folder under C: > Program Files(x86) > Common Files > Adobe.

If present , delete Adobe Creative Cloud folder from C: > Program Files(x86)  > Adobe.


Then Right click on Creative Cloud setup and then select " Run as Administrator "  option.

--------------------------------------------------------------------------------------

For Mac OS X 10.7 and above versions :

Trash Adobe Application Manager and if present Adobe Creative Cloud folder from Applications > Utilities.

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. it shud launch Adobe Creative Cloud app.

cheris96055495
Inspiring
July 7, 2016

This is what happens:  Please can someone help me fix this. I can't install creative cloud. This all started because I went to the dropdown and creative cloud was blank again.

Participant
July 8, 2016

Im having the exact same problem and I am finding no help on all these boards