Participant

Answered

NOTHING will install!!!

Forum|Forum|4 years ago
September 9, 2021
6 replies
487 views

Not sure what's the issue, but none of the Adobe apps will install on my Windows PC 10. I've done all the troubleshooting steps, uninstalled, reinstalled, and still nothing. No error messages or codes show up during all of this. Totally lost as what to do to fix this.

This topic has been closed for replies.

Correct answer Andrew Benjamin

UPDATE

Sorry for leaving some of you hanging, but I found a way to resolve the issue by using a third party app to fix whatever was wrong. Adobe has been successfully downloaded and I now have a new favorite tool to use!

A

Andrew BenjaminAuthorCorrect answer

Participant

UPDATE

Sorry for leaving some of you hanging, but I found a way to resolve the issue by using a third party app to fix whatever was wrong. Adobe has been successfully downloaded and I now have a new favorite tool to use!

ProDesignTools

Community Expert

Great! Thanks for letting us know. What was the tool you used?

A

Andrew BenjaminAuthor

Participant

Advanced System Repair Pro. Running it allowed me to fix all system errors, remove malware, and defragment my laptop.

Geоrge

Legend

Try to connect with Adobe Support Chat and ask them about your problems.

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

T

Test Screen Name

Legend

Ok, if you've uninstalled the CC desktop app, that's the only thing you should now be trying to install. If that fails, please say where you download it from.

ProDesignTools

Community Expert

What version of Windows 10 are you using, and is it a 64-bit system?

https://helpx.adobe.com/creative-cloud/system-requirements.html

https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808

You could try installing the CC Desktop app using direct download links instead:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html#download-links

If that works, then all of the CC 2021 apps are also available the same way (i.e., as standalone installers):

How to Get the Creative Cloud 2021 Direct Download Links

Hope that helps!

AxelMatt

Community Expert

Do you have run the Adobe CC Cleaner Tool after you had uninstall the CC apps?

Do you have tried to create a new account with Admin rights in Windows and try to install CC under this new account?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

A

Andrew BenjaminAuthor

Participant

Yes, I ran the Cleaner Tool and attempted to install using my Admin account. Still no luck.

AxelMatt

Community Expert

Do you have create a new admin account?

Please check the Windows Logs to see what happened and if there are messages which can help to identify the problem.

Which operating system do you use exactly?

Have you try to deactivate all Internet Security programs, virus scanner on so on?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo