Participant

Answered

Notice: payment method about to expire

6 replies
2505 views
Translate

Hi, I recently received an e-mail saying that my payment method is about to expire, but the problem is that I already paid the entire year in advance.

This topic is closed to new replies. Start a new post to keep the conversation going.

Ned MurphyCorrect answer

Legend

Yes, if the end date of the card is in the past, then your payment method is expired as the message indicates. If your card service works the way mine does, then you might be able to extend the expiration date without extending the amount that can be charged against the card. That way you can be more certain that nothing further will be charged to the card even though it remains active.

I

inavratil

Participant

Why are you sending me a remainder when I paid 1 year in advanced

Translate

John T Smith

Community Expert

>Why are you sending

This is a public forum, it is NOT Adobe support

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Translate

Ned Murphy

Legend

Is your payment method about to expire? That in itself is not really an issue... Did the email indicate your subscription would be suspended until you update your payment method?

Translate

R

ritac18645166Author

Participant

No, it's not about to expire because I just stared this plan last month, november 12. And yes, the email indicates that the subscription will be suspended until I update my payment method.

Could it be because the expiration date of the credit card has expired, even though it´s already paid? There's this thing, called MB Way, where you can create a credit card that lasts for a month, so it ends today. Could that be the problem?

Translate

Peru Bob

Community Expert

That could be the reason.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.