O Instalador não reconhece o login na web

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then install the cc desktop app from here https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html and use it to install your adobe subscription and trial programs.

p.s. if you have trouble downloading, clear your browser's cache, try another browser or use the alternate links at the bottom of the above page.