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M
menlodoc
Participant
February 24, 2014
Question

Obtaining Updates for photoshop

  • February 24, 2014
  • 1 reply
  • 220 views

When I use the help menu to get Updates for Photoshop I get a message as follows:  The update server is not responding.  The server might be offline temporarily, or the internet or firewall settings might be incorrect.

I am using a 64 bit windows machine running windows 7, with creative suite 6.  I have no problems with internet access.  This problem has been going on for over a week even though I try everyday.  I tried looking at task manager: it shows photoshop as running.  If I terminate photoshop in task manager then the whole program closes down.

Please let me know how I can update Photoshop  (preferably using the Photoshop menu)

Thank you

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1 reply

pwillener
pwillener
Legend
February 24, 2014

I don't know what's wrong with the update server; I had no such problem updating in the past.

You could try to update using the Adobe Application Manager (now called Adobe Creative Cloud on Windows 7), or download the latest update manually from http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Windows

M
menlodocAuthor
Participant
February 24, 2014

The application manager is actually providing me the message about the update server not responding, so that doersn't appear to be an option.

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