cristans39264818

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Question

Offline Activation

Forum|Forum|10 years ago
December 14, 2015
1 reply
305 views

We just purchased Adobe Pro for 12 workstations. We are having issues installing the product on all 12. We keep getting a message saying we're not connected to the internet. I selected "offline activation" and that isn't working either. I keep entering the Request Code and Serial Number I have and it says they are both invalid.

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Community Expert

Community Expert

Please read https://forums.adobe.com/thread/1499014

-try some steps such as changing browsers and turning off your firewall

-also flush your browser cache so you are starting with a fresh browser

-check hosts file for blocked entries https://forums.adobe.com/thread/1912777

http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-wip/

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

or

A chat session where an agent may remotely look inside your computer may help

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html