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L
Leo Bynum
Participating Frequently
June 12, 2014
Question

offline activation fails

  • June 12, 2014
  • 1 reply
  • 11921 views

I have in install of Flash Builder 4.7 installed on a system that does not have direct access to the open internet.

The registration/activation instructions say to generate a request code and take it with my serial number to www.adobe.com/go/getactivated  for a response code to activate the software.

Every attempt for more than a month has been met with the following response:

                  "Unable to process your request. Please try again later."

Adobe Customer Support has been engaged on this for over a month with promises of it being escalated, but ultimately no resolution.   Meanwhile my trial version has expired, I am unable to do any further development and I have an angry customer.

Does anyone (Adobe or otherwise) have an alternate solution?   Does anyone know who to contact for Adobe to fix their Offline Activation web site?

Thanks!

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 12, 2014

Leo Bynum I am sorry you have faced difficulties with the activation process.  Have you tried using a USB drive to transfer the request and response code from the offline computer to the online computer?

Do you have a case number from your interaction with our support team that I can reference?

L
Leo BynumAuthor
Participating Frequently
June 17, 2014

Jeff,

    Thanks for your response.  I do have a case number

    The original case number was: 0212942648

    It was changed for some reason and there is now a new case number for the same unchanged problem:  0185530960


    I tried www.adobe.com/go/getactivated again today with a newly generated request code and I am still ever confronted with "Unable to process your request. Please try again later."


     This is going on a second month now with limited response from Adobe Support except the continuous assurance that it has been escalated.  Meanwhile I have an urgent project that is languishing and disillusioned customers, and the problem remains unresolved.


     I would be most grateful for any assistance you might provide.   If you need a request code or direct contact info to reach me, I would be happy to provide it.


          Thanks,


                   - Leo 



Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 17, 2014

Leo which operating system are you attempting to activate your software on?  Besides Flash Builder 4.7 do you have any other Adobe Creative software installed?  Was there any transfer of files or applications to the computer you are currently attempting to activate on?

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