Participant

Question

Offline Activation problems with Photoshop CS6 MacOS Mountain Lion

Forum|Forum|3 months ago
October 9, 2025
3 replies
157 views

I'm trying to install PS CS6 on an old MacBook Pro running Mountain Lion (10.8.5) that does not have internet access.

I've followed the instructions to go to Adobe.com/go/getactivated. I entered the request code and product serial number on a computer with internet access, however the page simply resets and asks for the information again.

The Adobe chatbot says that no assistance is available for unsupported products - like PS CS6.

Any advice?

Thanks

kglad

Community Expert

Launch the product.

At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

Click Offline Activation and click Generate a Response Code.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated.

Click Offline Activation.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the offline computer.

Enter the Response Code and click Activate.

D

DracunculusAuthor

Participant

Thanks. Unfortunately, that doesn't work.

Nancy OShea

Community Expert

If you have a modern device, you might want to replace PS CS6 with something significantly better & newer.

MODERN OPTIONS:
==============
Photoshop Elements (3 year license, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Annual Photography plan. Includes the following:
https://www.adobe.com/creativecloud/photography.html

Nancy O'Shea— Product User & Community Expert

D

DracunculusAuthor

Participant

I have the current version of PS running on a different computer. I want to get the older version running on the old computer as well.

kglad

Community Expert

at what stage did that fail?

Jeffrey_A_Wright

Community Manager

Dracunculus, I checked and https://adobe.ly/48TNpbE continues to lead to the offline activation web form. You may want to try using a tablet or an up-to-date computer to complete the offline activation process. Please see https://adobe.ly/4q4bOBz and https://adobe.ly/4gZAlU6 for updated information on how to sign into and activate Creative Suite 6 in 2025. ^JW

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