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Léa28845917ez0i
Participant
March 13, 2023
Answered

Offre résiliation abonnement

  • March 13, 2023
  • 1 reply
  • 1634 views

Bonjour, 

 

Je suis abonnée à Illustrator depuis juillet 2022. Je veux résilier, Adobe me propose 60 jours gratuits pour ne pas résilier mon contrat. Si j'accepte, est-ce que la date du début de mon abonnement basculera à aujourd'hui, c'est-à-dire mars 2023, ou est-ce que ca restera à juillet 2022 ? 

 

Merci ! 

    This topic has been closed for replies.
    Correct answer Kanikas

    Hi, 

    We understand that you wish to cancel your subscription and have been offered 60 free days of usage. The start date of the subscription remains the same. The 60 days start right away, and on completion of 60 days, the subscription(paid) would begin again. So If you wish to cancel, please cancel before the 60 days expire. 

     

    Feel free to reach out to us for any other questions. 

     

    Thanks 

    Kanika 

    1 reply

    Kanikas
    Community Manager
    KanikasCommunity ManagerCorrect answer
    Community Manager
    March 13, 2023

    Hi, 

    We understand that you wish to cancel your subscription and have been offered 60 free days of usage. The start date of the subscription remains the same. The 60 days start right away, and on completion of 60 days, the subscription(paid) would begin again. So If you wish to cancel, please cancel before the 60 days expire. 

     

    Feel free to reach out to us for any other questions. 

     

    Thanks 

    Kanika 

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      March 13, 2023
      quote

      The 60 days start right away, and on completion of 60 days, the subscription(paid) would begin again. So If you wish to cancel, please cancel before the 60 days expire. 

      Thanks 

      Kanika 


      By @Kanikas

       

      @Kanikas 

      Are you sure about that? 

      Many users have reported on the forum that accepting the 60 days starts a new subscription and that the 60 days free is added on to the end of the new 12 month annual agreement.

      There is only the 14 day window to cancel without penalty.

       

      Kanikas
      Community Manager
      KanikasCommunity Manager
      Community Manager
      March 13, 2023

      Hi, 

      Yes, we are sure about it. The 12-month contract will resume after these 60 days get over. So, please cancel before these days expire. 

       

      -Kanika 

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