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Participant
March 13, 2023
Answered

Offre résiliation abonnement

  • March 13, 2023
  • 1 reply
  • 1634 views

Bonjour, 

 

Je suis abonnée à Illustrator depuis juillet 2022. Je veux résilier, Adobe me propose 60 jours gratuits pour ne pas résilier mon contrat. Si j'accepte, est-ce que la date du début de mon abonnement basculera à aujourd'hui, c'est-à-dire mars 2023, ou est-ce que ca restera à juillet 2022 ? 

 

Merci ! 

This topic has been closed for replies.
Correct answer Kanikas

Hi, 

We understand that you wish to cancel your subscription and have been offered 60 free days of usage. The start date of the subscription remains the same. The 60 days start right away, and on completion of 60 days, the subscription(paid) would begin again. So If you wish to cancel, please cancel before the 60 days expire. 

 

Feel free to reach out to us for any other questions. 

 

Thanks 

Kanika 

1 reply

Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
March 13, 2023

Hi, 

We understand that you wish to cancel your subscription and have been offered 60 free days of usage. The start date of the subscription remains the same. The 60 days start right away, and on completion of 60 days, the subscription(paid) would begin again. So If you wish to cancel, please cancel before the 60 days expire. 

 

Feel free to reach out to us for any other questions. 

 

Thanks 

Kanika 

Peru Bob
Community Expert
Community Expert
March 13, 2023
quote

The 60 days start right away, and on completion of 60 days, the subscription(paid) would begin again. So If you wish to cancel, please cancel before the 60 days expire. 

Thanks 

Kanika 


By @Kanikas

 

@Kanikas 

Are you sure about that? 

Many users have reported on the forum that accepting the 60 days starts a new subscription and that the 60 days free is added on to the end of the new 12 month annual agreement.

There is only the 14 day window to cancel without penalty.

 

Kanikas
Community Manager
Community Manager
March 13, 2023

Hi, 

Yes, we are sure about it. The 12-month contract will resume after these 60 days get over. So, please cancel before these days expire. 

 

-Kanika