old Acrobat Pro 2020 installation does not show in "activated devices"

Forum|Forum|11 months ago
February 10, 2025
1 reply
418 views

I have a desktop and a laptop computer, each running Acrobat Pro 2020 (single user, edu, if that matters). I forgot to deactivate my license on my laptop computer before wiping and selling it. The computer does not show under "activated devices" in my account (neither does my desktop computer). And yes, I am signed in to the correct account and it shows my license in the account (same email address as this community account).

Support for Acro 2020 Pro doesn't end until late this year, so that shouldn't be the problem. The activation and deactivation help pages don't give any hints on what to do. Please help.

Activation

Correct answer kglad

there's nothing you can do without that sold computer. ie, that activation cannot be reversed without that computer.

kglad

Correct answer

Community Expert

there's nothing you can do without that sold computer. ie, that activation cannot be reversed without that computer.

M

martin_8133Author

Participant

Thanks for your quick reply. But how is that? The licenses used to show up on my activated devices list and I understand the support pages as if they should do so until eol.
But taking it one step further: IF I get hold of the computer again, would I actually be able to reinstall (and then deactivate) Acrobat on it even though it has a completely new OS on it (but unchanged hardware) or would I also have to find an old backup with Acrobat installed and activated?

kglad

Community Expert

the activated devices list isn't significant anymore. previously you could deactivate using that list, but not anymore.

and yes, with that sold computer, IF you could install the older acrobat with the updated os, the activation should be recognized as identical to the activation with the older os. as you appear to know, it's the computer's hardware, not software, that adobe uses to id the computer.

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