Skip to main content
Participant
May 12, 2016
Answered

Old computer destroyed.

  • May 12, 2016
  • 2 replies
  • 226 views

My old computer with Adobe Acrobat 9 was destroyed via a burst water pipe.  I need to reinstall.  I have what appears to be the product number form that version.  Ii would not work when I reinstalled the current version of Acrobat. 

Now what?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    The current version of Acrobat will not work with an older serial number (the product number is not the same as the serial number, and the serial number is what you need). 

    Acrobat 9, 8 - http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html

    http://helpx.adobe.com/x-productkb/global/find-serial-number.html

    2 replies

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    May 13, 2016

    The current version of Acrobat will not work with an older serial number (the product number is not the same as the serial number, and the serial number is what you need). 

    Acrobat 9, 8 - http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html

    http://helpx.adobe.com/x-productkb/global/find-serial-number.html

    John T Smith
    Community Expert
    Community Expert
    May 12, 2016

    Lost information - reply #1 in https://forums.adobe.com/thread/2008767