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jennifers20128012
Participant
August 29, 2018
Answered

Old computer died, how to get back my apps on new computer

  • August 29, 2018
  • 3 replies
  • 448 views

Hi everyone,

My old Mac died about a week ago and it was going to cost roughly $600 to repair it so I chose to just get a new computer as it was very old.

How do I get my adobe apps onto my new computer without paying for them again? I tried to reach out to adobe but was told to come and ask here instead.

Thanks in advance!

    This topic has been closed for replies.
    Correct answer John T Smith

    You install the same way you did the 1st time... put your disc in the drive and enter your serial number when asked, or download the installer and enter your serial number when asked

    .

    Download & Install instructions https://forums.adobe.com/thread/2003339

    -Mini-FAQ from staff member Jeff A Wright https://forums.adobe.com/thread/1146459

    -Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

    -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

    -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

    -Membership questions and problems https://forums.adobe.com/thread/1146459

    -kglad links in reply #1 here https://forums.adobe.com/thread/2509712 to download program installers

    Do be aware that CS6 and earlier will not directly install on a new Mac, you must do extra steps

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan or later operating systems

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Apple did not maintain backward compatibility with old programs in El Capitan or Sierra

    --Adobe has a workaround to Apple's problem of not maintaining backward compatibility

    --READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

    --Also read for more information https://forums.adobe.com/thread/2458382

    3 replies

    John Waller
    Community Expert
    Community Expert
    August 30, 2018

    jennifers20128012

    How do I get my adobe apps onto my new computer without paying for them again?

    Which apps exactly? Which versions exactly?

    If Creative Suite (not Cloud), do you have your serial numbers?

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    August 29, 2018

    You install the same way you did the 1st time... put your disc in the drive and enter your serial number when asked, or download the installer and enter your serial number when asked

    .

    Download & Install instructions https://forums.adobe.com/thread/2003339

    -Mini-FAQ from staff member Jeff A Wright https://forums.adobe.com/thread/1146459

    -Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

    -Cloud desktop http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

    -Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

    -Membership questions and problems https://forums.adobe.com/thread/1146459

    -kglad links in reply #1 here https://forums.adobe.com/thread/2509712 to download program installers

    Do be aware that CS6 and earlier will not directly install on a new Mac, you must do extra steps

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan or later operating systems

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Apple did not maintain backward compatibility with old programs in El Capitan or Sierra

    --Adobe has a workaround to Apple's problem of not maintaining backward compatibility

    --READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

    --Also read for more information https://forums.adobe.com/thread/2458382

    Sahil.Chawla
    Adobe Employee
    Adobe Employee
    August 29, 2018