Old inaccessible app versions still showing on CC dashboard

Question

Hi!Wondering if anyone else has encountered this bug. All my apps are up to date, and as far as I know I've succesfully uninstalled/removed all older versions but they still show on the Creative Cloud dashboard /In my case After Effects and Acrobat X). I can't open the old apps or uninstall from the dropdown menu, and I can't seem to find them anywhere else on my computer. Anyone know how to get rid of these? Just don't want any old versions cluttering up my computer.

Nancy OShea · Answer

Use the Adobe Cleaner tool to wipe all traces of unwanted Adobe apps from your system including old versions of Acrobat, Flash Player, Shockwave, etc... and then update your Creative Cloud desktop app.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Hope that helps.

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