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Fi Jay5CF7
Participant
March 23, 2021
Answered

old product, perpetual product but I can't find a dll to it

  • March 23, 2021
  • 3 replies
  • 320 views

I had old cs6 lost box, hdd died, chat support confirms I have a "perpetual product" but they don't offer support for it. Going in to the old a/c I can find the old registration but the a/c cannot see the boxed product  I had...   How do I get AIcs6 back in my life?!  It was Adobe design Std.  I can't afford to up my current CC plan to inc. AI

Help!

 

This topic has been closed for replies.
Correct answer Nancy OShea

From whom did you purchase legacy Creative Suite 6?  It hasn't been sold legally in any country since 2017 when Adobe officially pulled it from the shelves. 

 

It's important to write down your product serial numbers and keep them in a safe place along with your installation media.  And if this was an Education or volume licensed edition,  it probably won't work without the original disks or downloads that you received at purchase.  

 

AI as a single app is only $21/month for a 12 month plan.   Or if you pay the slightly higher $31/month for a month-to-month plan, you can cancel it anytime you wish without penalty (a good option for short term projects).

https://www.adobe.com/creativecloud/plans.html

 

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
March 28, 2021

From whom did you purchase legacy Creative Suite 6?  It hasn't been sold legally in any country since 2017 when Adobe officially pulled it from the shelves. 

 

It's important to write down your product serial numbers and keep them in a safe place along with your installation media.  And if this was an Education or volume licensed edition,  it probably won't work without the original disks or downloads that you received at purchase.  

 

AI as a single app is only $21/month for a 12 month plan.   Or if you pay the slightly higher $31/month for a month-to-month plan, you can cancel it anytime you wish without penalty (a good option for short term projects).

https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 27, 2021

    Direct Download Links https://prodesigntools.com/tag/ddl MAY help
    -you MUST do what it says in Note: Very Important Instructions
    -https://prodesigntools.com/adobe-cc-2015-direct-download-links.html#download-instructions
    -the prodesign links go directly to Adobe's file server, so this process
    --will only work until Adobe completely removes the old version(s) from the server
    .
    IF/When you do have a download, be sure to copy it to AT LEAST one external device
    -since Adobe does sometimes remove old versions from the server
    -a usb flash drive or hard drive, or write to a DVD
    -plus a text file containing your serial number

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 27, 2021

      you have 3 ways to recover a serial number that you once had:

       

      you need the installation file, Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools

       

      and your serial number (for activation).  you have 3 ways to recover your serial number:  if, after entering your serial number, you see an excess activation count error, you'll need to re-contact adobe support and request an activation count reset.

       

      1. if you purchased from or registered with adobe (automatically done with cs6):, a. you can check your account, https://accounts.adobe.com b. you can check with adobe support* (be prepared to give the email address used when registering purchasing)

       

      2. if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:) https://mac-product-key-finder.com/

       

      3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

       

      * 

      using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

      click contact us (= cryptic icon in the lower right)
      in the chat field, type AGENT
      be patient, it can take quite a while to reach a human

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